ISO 9001 Quality Management System QMS Complaints Customer Feedback Compliance

Are Customer Complaints a Valuable Asset to Your QMS?

In today’s feedback-driven marketplace, receiving complaints can feel daunting. It’s tempting to ignore a bad review or downplay customer dissatisfaction to protect your reputation. But when it comes to your ISO 9001 Quality Management System (QMS), dismissing complaints is a actually missed opportunity. Rather than treating complaints as setbacks, organizations should view them as strategic […]